Service Obligation
Darlo Directory will use reasonable endeavours to ensure a prompt and continuing service as described in the specification (“the Service”) but will not be liable for any loss of data resulting from delays, non-deliveries, or service interruptions caused by circumstances beyond the direct control of Darlo Directory, or by errors or omissions of the Customer. Darlo Directory specifically excludes any condition of warranty as to the accuracy of third party information received through the Service.
Darlo Directory will not be held liable for indirect, economic or consequential loss whatsoever.
Any estimates made to dates and time of completion of the services, or any element of the services, are only business estimates and in the event that completion is delayed, no liability direct or indirect or otherwise will accrue to the company.
Breach of Terms and Conditions by customers shall lead to termination of Service with no entitlement to refund.
Contract Of Service
All charges for our listings are done on a monthly basis over a minimum period of 12 months. You can withdraw this authority at anytime by letting us know in writing as per cancellation terms. Darlo Directory maintain all customer records and payment information on a secure encrypted server.
The contract period shall be for the whole term of fees paid by the Customer until the expiry of the contract period usually one years from the date of registration. 14 days notice of cancellation must be received in writing, prior to the renewal of your listing or any other products.
Darlo Directory may elect to suspend or terminate the Service immediately on any default of payment by the Customer.
From time to time parts of the Darlo Directory network may be taken off-line for repair or routine maintenance.
Darlo Directory will endeavour to give as much notice as possible but will not be held liable for any unscheduled downfall in the Network due to extraneous conditions including but not limited to Act of God, inclement weather, act of telephone or Governmental organisations or power failure.
Improper Use & Liabilities
The Customer shall acknowledge that he/she will only use the Service for lawful purposes. The Customer shall not use the Service to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property (including any trade mark or Copyright). This extends to violations due to any spamming and or bulk email activity for which Darlo Directory can and will follow up in the Courts of Law.
The Customer shall take reasonable precaution to prevent the reception and transmission of viruses to the Darlo Directory Network and beyond and shall not attempt any intentional and malicious damage to the Darlo Directory Network or use the Service to affect other computers.
It is the Customer’s responsibility to keep all user names and passwords secure and not let third parties knowledge or access to them or to store them on any computer in plain text or in a format that is easily accessible.
The Customer will notify Darlo Directory immediately by telephone or e-mail in any event of a username or password becoming known to a third party.
The Customer hereby indemnifies Darlo Directory or its trading concerns against any action taken by a third party resulting from the Customer’s use of the Service.
The Customer shall notify Darlo Directory of any action taken against them by a third party and will not hold Darlo Directory liable for any resulting costs.
The Customer shall be responsible and liable for any costs to telephone companies by use of the Service from their point of connection.
The Customer acknowledges that Darlo Directory cannot exercise control over the content of information passed across the Internet and via the Service.
The Customer agrees to conform to the acceptable policies of connecting to other networks or computers across the Internet.
Sub-Lease/Re-Selling Restrictions
The Customer agrees not to re-assign, re-sell, sub-lease or transfer their account in any way, shape or form without the proper procedures being followed as required by the appropriate domain name registry. Contravention shall lead to immediate termination of the Service to the Customer by Darlo Directory.
Client Obligation and Restrictions
As a client of Darlo Directory it is requested that you are responsive to our queries and questions. Darlo Directory is best equipped to represent you when we are well informed. This included but is not limited to: change of circumstance, change of business name or contact details, should you cease trading or should you plan to.
Clients are hereby informed that ANY & ALL forms of abuse to our staff whether Degradation, Criticism, Threats, Profanities, Racism or Discrimination will result in immediate termination of services with no entitlement to refund nor compensation.
Direct Debit Payments
Darlo Directory use GO CARDLESS for our Direct Debit Payments
This Guarantee is offered by all Banks & Building Societies that take part in the Direct Debit Scheme.
The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.
If the amounts to be paid or the payment dates change, Darlo Directory will notify you 6 working days in advance of your account being debited or as otherwise agreed.
If an error is made by Darlo Directory or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
If you fail to pay any amount due on the Direct Debit payment date we will take steps to collect on the next available collection date. Should your failure to pay continue for more than 30 days your usage will be suspended whilst we recover the amounts due under this agreement.
Failure to pay any amounts due under this agreement which we have been unable to recover will result in your details being passed on to a Debt Recovery Agency for them to take recovery action. Please note this action may affect your future credit rating.
If you cancel your Direct Debit you are required to pay the remaining balance in full.
General Terms & Law
Darlo Directory reserves the right to do normal system housekeeping such as creating back-ups and do not accept responsibility for ensuring back up works though – your data security is your own problem.
If Darlo Directory suspect Illegal Activity, we may notify the authorities and reserve the right to do anything on the system which our lawyers advise us to do in the protection of the system.
This Agreement is governed by the laws of the United Kingdom, and you consent to the exclusive jurisdiction and venue of the Central London County Courts or the London High Court in all disputes arising out of or relating to your use of the Darlo Directory service.
You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and Darlo Directory as a result of your use of Darlo Directory. You agree not to hold yourself out as a representative, agent or employee of Darlo Directory. You agree that Darlo Directory will not be liable by reason of any representation, act or omission to act by you.
Darlo Directory under intellectual property and internet law reserve the right to cancel and/or remove services if a customer is found to be causing/writing anything that is factually untrue and is potentially damaging towards Darlo Directory, this includes libel, slander and defamation of character.
Intellectual Property Rights
All information, both text and pictures supplied by the customer is copyrighted to the customer. All information, both text and pictures supplied by Darlo Directory is copyright to Darlo Directory.
In the event that the customer cancels their subscription to Darlo Directory, all information owned by the customer can be retained. However the listing itself will be taken down from the world wide web. Any attempt to claim the work of Darlo Directory as their own by a current or former customer is in breach of our intellectual property rights and may result in legal action.
Any 3rd party software or plug-ins purchased by Darlo Directory for use on the customers’ listing are licensed to Darlo Directory. These licenses are non-transferrable in the event of cancellation or transfer of our services.
Cancellation Policy
When customers join Darlo Directory you adhere and agree to the following terms should you wish to cancel.
If cancelling after listing has been created you will forfeit any costs paid.
Complaint & Escalation Policy
Here at Darlo Directory we take complaints and customer dissatisfaction very seriously.
If you have a complaint to make about Darlo Directory or any of our staff members, please contact us via email at info@darlodirectory.com. We will acknowledge the complaint within 5 working days. Complaints are investigated thoroughly and confidentially, and you will be informed of our resulting decision in writing within 10 working days.